The right to return – in addition to compliance with the terms and procedures – is exercised properly when the following conditions have also been met:
a. make sure that you take reasonable care of the products and that they have not been used, worn, washed, modified or damaged
b. the identification should still attached to the products with the disposable seal
c. the products should be returned, complete and unused, in their original packaging
You have to return or exchange your order within a 14-day period from the date of receipt with any transport company you wish at your own expense.
In case of receipt of wrong or faulty merchandise, you may contact with us within 3 days from the date of receipt on 6946521990, so that we can arrange for the mechandise to be collected and the correct order to be sent out to you as soon as possible. In case ,all expenses will be undertaken by us.
Refund will be given within 14 days of receipt of goods. The cost of shipping 5euro is not refunded.
We would like to inform you that refunds are given through PIRAEUS BANK . If you do not hold an accound with this institutions then the expenses born will be shared by both parties.
Should you decide to exercise your right to return purchased products, please take reasonable care of the products. Misantra has the right to not accept returned and/or make a claim against you if you do not take reasonable care of the products, for example, where products are returned without the corresponding tag or seal or that have been altered from their original status, worn, used or damaged. You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense by Misantra.
In case you wish to return any purchased products, you need to send the products to be returned to the following address: Ethnikis Simfiliosis Square 10, 50300, Siatista Kozanis, Greece