Data privacy is of high importance for www.misantra.com and we want to be open and transparent with our processing of your personal data.
We therefore have a policy setting out how your personal data will be processed and protected.
1. PERSONAL DATA PROTECTION POLICY
1.1 What is personal data?
Personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, address, date of birth and gender of the member, mobile phone number, e-mail address and user data, such as member’s name, password (Regulation 2016/679 / EU) .
1.2. Who is the controller of your personal data?
The Greek company, “KARAKOSTAS KONSTANTINOS”, is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.
VAT registration number:113283269
“KARAKOSTAS KONSTANTINOS”, as controller, undertakes to comply with the provisions of Regulation (EU) No 2016/679 of 27 April 2016 on the protection of personal data.
1.3. Where do we store your data?
The data that we collect from you is stored within the European Economic Area (“EEA”).
1.4. What data do we collect from you?
The categories of personal data that we collect and process when you browse or purchase on www.misantra.com are as follows:
- a) we collect the personal data necessary to conclude and execute your purchase on misantra.com such as name and surname, e-mail address, shipping address, billing address, telephone and payment details;
- b) we collect your e-mail address when you sign up for our newsletter service;
You can unsubscribe from Misantra newsletter service at any time by clicking on the link found at the bottom of every email, or by emailing www.misantra.com.
- c) we process the personal data you provide us when you contact our Customer Service to provide the assistance requested;
1.5. How do we use the personal data we collect?
We use your personal data to:
- to conclude and execute the purchase agreement for the products offered on www.misantra.com – we gather from you information about your product selection, your name, delivery address and any further information needed to fulfil your order (such as any special delivery instructions).
- to process returns and address complaints and queries – where you return a product or make a query or complaint, we will keep the information you give us, to ensure appropriate further communication with you, and to improve our products and services.
1.6. What is the legal ground to process your personal data?
Data protection law requires us to only process your personal information if there is a legal basis for us to do so. These are set out in data protection law and we rely on a number of different legal bases for the processing we carry out. These are as follows:
In certain circumstances, we process your personal information after obtaining your consent to do so for the purposes of:
● sending you marketing communications;
Necessary for the performance of a contract between us
It is necessary for us to process your identity and contact information, payment information, transaction information as for the performance of certain contracts between us. This includes, for example, terms and conditions relating to the use of our Website and the services made available through it, the sale of our products and the operation of our competitions and contests.
Necessary to comply with our legal obligations
In certain circumstances, we use your personal information only to the extent required in order to enable us to comply with our legal obligations, including to detect, prevent and investigate fraud or to facilitate the exercise of your consumer rights.
Necessary for the purposes of our legitimate interests
- provide our customers with products and services that are as useful and beneficial as possible, including by personalising our contact with customers and telling customers about offers that we think might be of interest to them;
- develop and improve our Website to enhance the customer experience;
- safeguard the security and effective operation of the Service;
- better understand our customer base by engaging with customers and conducting research into, and analysis of, how customers use each of our services and interact with us so that we can improve those services as well as our product selection, marketing activities and communications (all of which could also benefit you);
1.7. Who Do We Share Personal Data With?
Your personal data will be processed by www.misantra.com internal staff who are specifically trained and authorised to process.
Your personal data will also be transmitted to third parties that we use to provide our services; these subjects have been adequately selected and offer a guarantee of compliance with the rules on the processing of personal data.
The third parties in question belong to the following categories: banking operators, internet providers, companies specialised in IT and telematic services; couriers; companies that carry out marketing activities; companies specialised in market research and data processing.
Your data may be transmitted to police and judicial and administrative authorities, in accordance with the law, for the detection and prosecution of crimes, the prevention and protection from threats to public security, to allow www.misantra.com to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.
1.8. What are your rights?
In accordance with Articles 14 to 22 of Regulation 2016/679 of April 27, 2016, any natural person using the misantra website has the right to exercise the following rights:
Access to your personal data: you may request access to a copy of your personal data.
Withdraw consent: you may withdraw your consent at any time. Please contact us if you would like to withdraw your consent and we will delete your data in line with your right to erasure below.
Rectification: you may ask us to rectify inaccurate information held about you. If you would like to update the data we hold about you, please contact us on using the details below and provide the updated information.
Erasure: you may ask us to delete your personal data. If you would like us to delete the personal data we hold about you, please contact us using the details below, specifying why you would like us to delete your personal data.
Portability: you may ask us to provide you with the personal data that we hold about you in a structured, commonly used, machine readable format, or ask for us to send such personal data to another data controller.
Make a complaint: you may make a complaint about our data processing activities to a supervisory authority, which for Greece is Hellenic Data Protection Authority (HDPA)
Data Protection Authority Offices: Kifissias 1-3, 115 23 Athens, Greece
Call Centre: +30-210 6475600
Fax: +30-210 6475628
1.9. How Long Do We Store Your Personal Data For?
We only store your personal data for as long as is necessary for the purposes listed in the ‘How do we use the personal data we collect?’ section above. We may have to keep some of your information (such as payments information) for longer where this is reasonably necessary or required by law or regulation, for instance, to prevent fraud or resolve disputes.
1.11. Security policy
We will treat all of your information in strict confidence and we will endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal data and data stored on our Site and associated databases.
2. COOKIES POLICY
2.1. What is a cookie and what is its purpose?
A cookie is a small, typically encrypted text file, which a website’s server places on your devices when your browser loads a particular website. Cookies allow the site to function efficiently and improve its services, in addition to providing information to the site owner for statistical or advertising purposes, primarily to personalise your navigation experience by remembering your preferences (for example, remembering the language and currency you set, in order to recognise you at the next visit, etc.).
2.2. Which cookies do we use and for what purposes?
2.2.1. Navigation cookie
From the first access these cookies allow the website to function correctly and allow you to view content on your device by recognising the language and market of the country from which you’ve chosen to connect. Navigation cookies are technical cookies and are needed for the functioning of the website.
2.2.2. Functional cookies
These cookies allow, based on your express request, for you to be recognised when you subsequently access the website, so that you do not have to enter your information each time (for example: “Remember me”).
If you have added items into your Shopping Bag and closed the session without completing the purchase and without eliminating those items, these cookies allow you to continue the shopping experience the next time you access the website (within a limited period,) finding the same articles that were selected.
Functional cookies are not essential to the functioning of the website, but rather improve navigation quality and experience.
2.2.3. Analytical cookies
These first party cookies are the property of the site manager and are used to collect data in an anonymous and aggregate way. These cookies are used to prepare statistical analyses on the navigation methods of our website’s users. www.misantra.com treats the results of these analyses anonymously and exclusively for statistical purposes only.
2.2.4. Third party marketing and profiling cookies
These cookies are aimed at creating user-related profiles to send commercial messages that meet the preferences shown during the visit, or to improve your navigation experience: while you navigate on our website, these cookies are useful for showing you products of interest to you or which are similar to those you have viewed. Third party cookies are those that have been sent by our trusted third party companies. These cookies allow you to be provided with our commercial offering on other affiliated websites (retargeting). With third party cookies we do not have control of the information provided by the cookie and we do not have access to this data. This information is entirely controlled by third party cookies as described in the respective policy. To find out more about the aforementioned third parties cookies, you can inform yourself on their respective policies and knowingly manage your consent or refusal, for this we invite you to visit http://www.youronlinechoices.com.
2.3. How can I disable cookies?
For more information on deleting or controlling cookies we recommend www.aboutcookies.org
General Term. Our legal terms shall be dealt in accordance with the law of Greece and shall be governed in agreement with the rules and regulations of the Greece and the European Union and especially the Regulation 679/2016. You herewith agree to present all the legal cases to the courts of Thessaloniki, Greece. In any event where any clause/s of our legal terms is found irrelevant or unenforceable, that clause/s shall be discarded and the remaining clauses shall remain in full force and effect as permitted by the applicable law.