A. General

The misantra e-shop is owned and operated by “KARAKOSTAS KONSTANTINOS” company.

Misantra offers you an online purchasing service which allows you to purchase a selection of  items from your computer.

Below, we invite you to review the general conditions of sale which regulate the purchase of misantra products via this Website. Therefore, use of this Webpage implies your acceptance of these general conditions of sale.

However, if you have any queries regarding the same, please contact our Customer Service, by sending an e-mail to sales@misantra.com .

These Terms of Use and the Privacy Policy were last updated on September 30, 2018. We reserve the right to revise these terms from time to time by posting an updated version on www.misantra.com without further notice to you.

Making an order through the e-shop signifies that you enter into a distance selling agreement, which is governed by the legal frame of Law 2251/1994, as modified.

You may enter into a valid order through our e-shop provided that you are a legally capable person according to the Greek Civil Code (that is if you are eighteen years of age or older and you are not placed under judicial guardianship regarding the entering into sales agreements).

B. Purchase procedure

  1. Select the articles you wish to purchase and add them to the shopping basket, by clicking on the corresponding icon.
  2. The shopping basket contains the reference of the selected item, its name, size, colour and price in the corresponding country (including VAT 24%). The quoted price does not include transport costs, which will vary according to the delivery country.
  3. To proceed with the purchase, the user’s personal details will be required and will be included on our database in order to process the order via the Website. The personal details provided by users will be treated in accordance with our Privacy Policy.
  4. Once the order has been completed, and before the order is confirmed, the user will be provided with an itemised summary of the order, identifying the item(s) purchased, the total price (including transport and taxes) and the order delivery details, in order for the user to confirm this by clicking on the ‘Confirm payment’ button.

C. Intellectual property rights

All the contents of the Website, in any format, published on the Website, including web pages, graphics, colors, schemes, tools, the characters and design of the Website, the diagrams, layouts, methods, processes, functions and software relative to the Website, are protected by copyright. The reproduction of the Website and its contents, whether in full or in part, is prohibited in any form, without the explicit
written approval of www.misantra.com.

D. Payment methods

Misantra accepts payment by the following methods:

1.Payment by credit or debit card
www.misantra.com  accepts payments for purchases made via its Website with the following credit or debit cards: Visa, MasterCard and American Express.

2.Payment by bank transfer

For payment via bank transfer, clients will be provided with the account number where the transfer should be made. As a reference, the client should indicate their purchase code and full name. Customers have 3 working days from the date on which the order was placed to make the payment. The order will not be considered accepted until receipt of payment has been effectively confirmed. Orders will be cancelled if payment is not received within 3 working days of the date they were placed.

3. Cash on delivery (Greece only) upon the receive of the ordered products. Cost 3 euro

NOTE: Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, any import duty, quotes, permits, product restrictions and other local requirements for which our company shall bear no liability.

E. Right of withdrawal

In accordance with consumer protection legislation, the customer has the right to withdraw from the present contract within 14 calendar days without any need to give reasons.

The withdrawal period expires 14 calendar days from the date of purchase.

To exercise the right to withdraw, you must notify us of your decision to withdraw from the contract through an unequivocal declaration, by sending an e-mail to sales@misantra.com .

F. Consequences of withdrawal

In the case of withdrawal, we will refund the customer all the payments received after purchase, except from the delivery expenses, without undue delay and in all cases within 10 days of the date on which we are notified of the decision to withdraw from the present contract. We will process said refund using the same payment method used by the customer in the initial transaction, unless the customer has expressly stated otherwise. Under no circumstances will the customer incur any expense as a consequence of the refund.

We may withhold the refund until the goods have been received, or until the customer has presented evidence of their return, whichever condition occurs first.

The customer must return or deliver the goods directly without any undue delay and within 14 days of the date on which we are notified of the decision to withdraw from the contract. The deadline will be deemed complied with if the goods are returned before expiry of said deadline.

G. Terms and Conditions of Return

The right to return – in addition to compliance with the terms and procedures above – is exercised properly when the following conditions have also been met:

  1. make sure that you take reasonable care of the products and that they have not been used, worn, washed, modified or damaged;
  2. the identification should still attached to the products with the disposable seal;
  3. the products should be returned, complete and unused, in their original packaging

You have to return or exchange your order within a 14-day period from the date of receipt with any transport company you wish at your own expense.

In case of receipt of wrong or faulty merchandise, you may contact with us within 14 days from the date of receipt on 6946521990, so that we can arrange for the mechandise to be collected and the correct order to be sent out to you as soon as possible.  In case ,all expenses will be undertaken by us.

Refund will be given within 14 days of receipt of goods. The cost of shipping 5euro is not refunded.

We would like to inform you that refunds are given through PIRAEUS BANK . If you do not hold an accound with this institutions then the expenses born will be shared by both parties.

Should you decide to exercise your right to return purchased products, please take reasonable care of the products. Misantra has the right to not accept returned and/or make a claim against you if you do not take reasonable care of the products, for example, where products are returned without the corresponding tag or seal or that have been altered from their original status, worn, used or damaged. You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense by Misantra.

In case you wish to return any purchased products, you need to send the products to be returned to the following address: Plateia ethnikis simfiliosis 10, city : Siatista  , state  : Kozani , post code :50300 , Greece

H. Security

Misantra has taken all necessary precautions in order to guarantee the best possible security for your data. The website www.misantra.com  uses the SSL protocol to secure online business transactions. In this way, all personal information like credit card data, name, addresses, is encrypted so that it may not be read or changed while transferred on the Internet.

General Term.

Our legal terms shall be dealt in accordance with the law of Greece and shall be governed in agreement with the rules and regulations of the Greece and the European Union and especially the 2251/1994 law. You herewith agree to present all the legal cases to the courts of Thessaloniki, Greece. In any event where any clause/s of our legal terms is found irrelevant or unenforceable, that clause/s shall be discarded and the remaining clauses shall remain in full force and effect as permitted by the applicable law.